(I thought I had already done this but want to be acomodating to this company!)
Overall the experience with Benjamin Franklin plumbing was outstanding. Same day service; professional installer who worked fast and efficiently. My only confusion was when calling what I thought was a local Manchester location (definitely a Carroll County exchange) in order to support our local businesses I reached a general scheduling service. The installer that came to the house was not from Manchester despite being told by the scheduling service that is who would be doing the work. Still a great experience .
Service was good. Charged too much for replacement part (3x retail).
Prompt, diagnosed problem, gave me reasonable rate. Fixed it quickly.
I was pleased with my service! I had a clogged drain under my kitchen sink and a service call was scheduled. I was notified when workers would arrive, and when they did- both were polite, friendly, quick to diagnose the problem and fix it without any mess remaining.
Horrible service, installed a sump pump incorrectly, sewage was then being pumped into our basement. They wouldn't even come back to fix it. Although they kept acknowlegeing it was an emergency, they had no one available to make it right. Don't risk calling this company.
Benjamin Franklin Plumbing is a US Plumber based in Manchester, Maryland. Benjamin Franklin Plumbing is located at 4219-A Hanover Pike, Manchester, MD 21102, USA.
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